WATER CONSERVATION SPECIALIST I/II

Hourly Pay: $42.45 to $55.21

JOB SUMMARY:

Under the general supervision of the Customer Services Supervisor, performs a wide variety of professional level research, analytical and administrative support services for customer service, public relations, water use efficiency and education programs.   This work often requires independent decision-making and judgment.

 

ESSENTIAL FUNCTIONS:

1.                    Performs lead duties in the organization and implementation of various public relations projects, including outreach activities, school programs, fairs, seminars/workshops.

2.                     Prepares and conducts presentations on water issues for schools, fairs, stakeholders, and other public agencies.  Assists in design and production of District public education literature and brochures.

3.                     Responsible for implementing, tracking and enforcing state and local water-use efficiency requirements and water supply reduction rules and regulations. Interprets and explains District policies, regulations, procedures and penalties to customers. Maintains databases and other appropriate records of violations and carries out enforcement steps according to written procedures.

4.                    Administers agricultural water program.  Responsible for implementing, tracking and enforcing agricultural water program requirements, including water supply reductions as required.

5.         Prepares staff reports related to water-use efficiency, water conservation, public education and agricultural water programs to the Board of Directors.

6.         Provides information and training on District water-use efficiency regulations to other employees.

7.         Makes recommendations to customers for improving water-use efficiency at home or at their business.

8.         Attends and represents the District at various meetings on water-use efficiency and public education issues.

9.         Monitors various legislative measures as it relates to water-use efficiency and water conservation.

10.       Coordinates assigned District contracts related to water-use efficiency and water conservation with outside vendors.

11.       Answers telephone inquiries and complaints regarding water accounts. Serves as back up to Customer Service as needed.

12.       Handles sensitive complaints regarding non-compliance with water-use efficiency regulations from customers and employees.  Works in the field to investigate complaints and issues violation notices (citations) for customer non-compliance with District water-use efficiency regulations.

13.       Receives, schedules and maintains requests for appeals of water-use efficiency regulations to be heard by the District.

14.       Utilizes customer service and asset management software.

15.       Performs general office duties, including production of a wide variety of correspondence, documents, forms, memoranda, notes, statistical data, records, reports, and other items.  Establishes and maintains filing systems, including computerized indexes.  Forwards appropriate records to central administrative filing system.

16.       Works with the Customer Services Supervisor to develop new water efficiency programs and monitors project effectiveness.

17.       Provides input to Customer Service Supervisor on annual water conservation budget.

18.       Works independently in the absence of a supervisor.

19.       Performs related work as assigned.

 

QUALIFICATIONS:

Water Conservation Specialist I: Education and experience equivalent to an Associates of Arts degrees or a graduation from high school or equivalent and five years of progressive responsibility and experience in water conservation or related field. Bilingual Spanish language skills are desired. Possession of a Level 1 Conservation certification is desired.

 

Water Conservation Specialist II: Requires all of the above plus an Associates of Arts Degree or higher with journey level experience in teaching children and/or making public presentations, bi-lingual Spanish language skills (required) and possession of a Level 1 Conservation certification.

 

Both positions organize and implement complex programs and multi-participant projects. Experience with water conservation projects and landscape management practices including water audits and methods to improve water use efficiency is desired. Must be able to work independently.

 

1.      Must demonstrate the following knowledge and skills:

·      customer service in person and over the telephone

·      manual and computerized filing systems

·      modern office procedures

·      computer applications related to the duties, such as desktop publishing/graphics presentation software

·      water conservation issues and practices

·      writing and editing practices

·      public presentation skills

·      irrigation system design and operation basics

 

2.      Must exercise independent judgment; compose business correspondence and reports; make oral presentations; operate a computer and calculator; establish and maintain effective working relationships with District personnel and promote good relations with the public.

3.      Must possess a valid California drivers’ license and be acceptable to the District’s automobile liability insurance carrier.

4.      Must work evenings and weekends, when required.

 

FILING DEADLINE:     Open Until Filled