Compliance and Metering Manager

Compliance and Metering Manager positions manage field and business operations which includes management of the following: resolving issues with customers related to utility usage and metering through subordinate supervisors and field staff; investigating water theft through subordinate Code Compliance Officer positions; managing units responsible for conducting service termination/restoration and following-up on customer complaints regarding service and recommending resolutions; mediating billing rate disputes; conducting organizational analysis, business process review, efficiency and reengineering efforts; supervising the work of professional, field and administrative staff; overseeing the Department’s Advanced Metering Infrastructure (AMI) program; and performing other duties as assigned.

NOTE:

Eligible benefitted employees originally hired on or after July 10, 2021, will be automatically enrolled in the San Diego City Employees Retirement System (SDCERS).

MINIMUM REQUIREMENTS
You must meet the following requirements on the date you apply, unless otherwise indicated.

EDUCATION: Bachelor’s Degree or equivalent education (i.e., minimum completed units = 120 semester/180 quarter).

NOTE:

Additional qualifying professional-level experience may be substituted for education lacked on a year-for-year basis.  One year of full-time experience = 30 semester/45 quarter college-level units.

EXPERIENCE: Five years of full-time experience performing field service operations in a government agency or utility (such as water, sewer, gas, electric, telephone or television services).

NOTES: Qualifying experience must include responsibility for code or regulatory compliance, termination/restoration of service, metering of service usage, Advanced Metering Infrastructure (AMI) implementation/operations and/or field investigations related customer service. Three years of the qualifying experience MUST include supervisory or managerial level oversight of subordinate staff; one year of which must have included conducting operational studies, developing operational policies and procedures and formulating program efficiency and effectiveness measures and/or recommendations.

City of San Diego employees using Out-of-Class Assignment (OCA) experience to qualify must submit written documentation signed by their appointing authority or payroll specialist, detailing the work performed, dates, and total number of qualifying OCA hours.  OCA experience without the required documentation will NOT be considered.

LICENSE:  A valid California Class C Driver License is required at the time of hire.